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2021 Switchboard Operators, Including Answering Service Salary Guide

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Switchboard Operators, Including Answering Service Salary

Salary

$30.6K

Growth

-24%

Bright Outlook

Below Average

Green

No

Switchboard Operators, Including Answering Service Job Description

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Also known as:

CBX Operator, Communication Specialist, Information Specialist, Operator, PBX Operator (Private Branch Exchange Operator), Switchboard Operator, Switchboard Operator, Receptionist, Telecommunications Clerk, Telecommunications Operator, Telephone Operator

How Much Do Switchboard Operators, Including Answering Service Make ? 2021

Percentile 10% 25% 50% (Median) 75% 90%
Annual Wage $21,870 $25,670 $30,610 $37,790 $47,970
Hourly Wage $10.51 $12.34 $14.72 $18.17 $23.06

How Much Do Switchboard Operators, Including Answering Service Make ? 2021

Percentile
10%
25%
50% (Median)
75%
90%
Annual Wage
$21,870
$25,670
$30,610
$37,790
$47,970
Hourly Wage
$10.51
$12.34
$14.72
$18.17
$23.06

Switchboard Operators, Including Answering Service Tasks

  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Monitor alarm systems to ensure that secure conditions are maintained.
  • Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
  • Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.
  • Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
  • Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
  • Relay or route written or verbal messages.
  • Place telephone calls or arrange conference calls as instructed.
  • Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
  • Keep records of calls placed and charges incurred.
  • Perform various data entry or word processing tasks, such as updating phone directories, typing or proofreading documents, or creating schedules.
  • Stamp messages with time and date and file them appropriately.
  • Process incoming or outgoing mail, packages, or deliveries.
  • Complete forms for sales orders.
  • Contact security staff members when necessary, using radio-telephones.
  • Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
  • Perform administrative tasks, such as accepting orders, scheduling appointments or meeting rooms, or sending and receiving faxes.
  • Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
  • Perform various cash handling tasks, such as collecting payments, making bank deposits, or managing petty cash.
  • Place orders, such as for equipment, supplies, or catering for meetings.

What Activities Do Switchboard Operators, Including Answering Service Do?

  • Answer telephones to direct calls or provide information.
  • Operate communications equipment or systems.
  • Operate communications equipment or systems.
  • Monitor alarm systems.
  • Answer telephones to direct calls or provide information.
  • Monitor alarm systems.
  • Refer customers to appropriate personnel.
  • Greet customers, patrons, or visitors.
  • Relay information between personnel.
  • Operate communications equipment or systems.
  • Proofread documents, records, or other files to ensure accuracy.
  • Maintain call records.
  • Type documents.
  • File documents or records.
  • Sort mail.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Maintain security.
  • Execute sales or other financial transactions.
  • Schedule appointments.
  • Prepare cash for deposit or disbursement.
  • Collect deposits, payments or fees.
  • Order materials, supplies, or equipment.

Typical Switchboard Operators, Including Answering Service Knowledge?

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

What Are Typical Switchboard Operators, Including Answering Service Abilities?

  • Oral Comprehension - Listening and understanding what people say.
  • Oral Expression - Communicating by speaking.
  • Speech Recognition - Recognizing spoken words.
  • Speech Clarity - Speaking clearly.

What Are Typical Switchboard Operators, Including Answering Service Skills? 2021

  • Speaking - Talking to others.
  • Active Listening - Listening to others, not interrupting, and asking good questions.
  • Social Perceptiveness - Understanding people's reactions.

What Are Typical Switchboard Operators, Including Answering Service Interests?

  • Conventional - Occupations related to Conventional interests frequently involve following set procedures and routines. They include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
  • Enterprising - Occupations with Enterprising interests frequently involve starting up and carrying out projects. Many involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
  • Social - Occupations with Social interests frequently involve working with, communicating with, and teaching people. Most involve helping or providing service to others.

What Is The Projected Employment For Switchboard Operators, Including Answering Service ? 2021

Location 2018 Employment 2028 Employment Percent change Annual projected job openings
United States 73,400 55,900 -24% 6,300

What Is The Projected Employment For Switchboard Operators, Including Answering Service ? 2021

Location
2018 Employment
2028 Employment
Percent change
Annual projected job openings
United States
73,400
55,900
-24%
6,300

What Is The Required Switchboard Operators, Including Answering Service Education & Experience? 2021

  • High school diploma or equivalent
  • No work experience
  • Less than 1 month on-the-job training

Switchboard Operators, Including Answering Service Jobs Near Me .

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Switchboard Operators, Including Answering Service 2021 Salary Guide By State

Common Careers